At Wise Elephant, we strive to provide exceptional digital marketing services to our clients. We understand that circumstances may arise that require the cancellation of services or a request for a refund. Please review our Refunds & Cancellation Policy outlined below.
1. Cancellation of Services
Clients have the right to cancel our services at any time. However, depending on the nature of the services and the stage of the project, certain fees may apply. The specific terms regarding cancellations and applicable fees will be detailed in the service agreement between Wise Elephant and the client.
2. Refund Policy
Refunds may be considered on a case-by-case basis and are subject to the terms outlined in the service agreement. Wise Elephant reserves the right to determine whether a refund is appropriate based on the circumstances of the cancellation and the work performed.
3. Requesting a Refund
Clients seeking a refund must submit a written request to Wise Elephant explaining the reason for the refund and providing any relevant supporting documentation. Refund requests should be sent to [Your Contact Email Address].
4. Eligibility for Refunds
Refunds are typically considered in the following situations:
Services have not yet commenced, and the client decides to cancel.
Services have commenced, but the client is dissatisfied with the progress or quality of work.
5. Non-Eligibility for Refunds
Refunds are generally not provided in the following situations:
The client breaches the terms and conditions outlined in the service agreement.
The client fails to provide necessary information or cooperation, hindering the progress of the project.
The client decides to cancel services after a significant portion of the work has been completed.
6. Processing Time for Refunds
Refund requests will be reviewed promptly, and the processing time may vary based on the complexity of the request. Clients will be notified of the decision via the contact information provided in the refund request.
7. Changes to the Refunds & Cancellation Policy
Wise Elephant reserves the right to update or modify this Refunds & Cancellation Policy at any time without prior notice. Clients are encouraged to review this policy periodically for any changes.
If you have any questions or concerns regarding our Refunds & Cancellation Policy, please contact us at firstname.lastname@example.org
Thank you for choosing Wise Elephant for your digital marketing needs!